Collections Specialist
Core
Manage the end-to-end invoice collection process to ensure timely receipt of over $40M in annual revenue.
Role type
Senior Collections Specialist
Builds
Cash flow and revenue realization for a university merchandise and services platform
Domain
Higher Education / Student Services / Accounts Receivable
Required skills
invoice collection, customer communication, payment processing, data analysis, problem-solving, reporting
Preferred skills
project ownership, proactive improvement initiatives
Technologies
Venmo, check processing, card payment systems
Responsibilities
Follow up with customers on open and overdue invoices, handle case escalations and complex invoices, coordinate with Universities and Student organizations on payments, track and report on collections metrics, apply payments and discounts to invoices, take card payments over the phone
Seniority
Mid-level, hands-on IC