Community/Player Support Specialist
Core
Community Support Specialist for MLB The Show, resolving player issues, moderating community channels, and investigating cheating/exploits to protect game integrity.
Role type
Community/Player Support Specialist
Builds
Player support experience and game integrity for MLB The Show
Domain
Video Games / Sports Gaming
Deliverable
client delivery
Required skills
Player support, community moderation, cheating/exploit investigation, issue triage, bug identification, game mechanics knowledge, communication, problem solving, organization
Preferred skills
Spanish language, ZenDesk experience, baseball passion
Technologies
ZenDesk
Responsibilities
Direct player support via support channels, moderate community channels, investigate cheating and exploits, route player issues to internal teams, identify bugs and assist in testing
Seniority
Individual Contributor