Desktop Systems Administrator II
Core
Advanced Tier II escalation point deploying, maintaining, and supporting enterprise endpoint hardware, operating systems, and core productivity applications for on-site, remote, and executive personnel.
Role type
Senior IC Desktop Systems Administrator
Builds
Enterprise endpoint hardware, Windows/macOS environments, and productivity applications
Domain
IT Operations / End-User Computing
Required skills
Windows administration, macOS administration, MDM/UEM platforms (Intune, Jamf, SCCM), Identity management (Azure AD, Okta), Networking fundamentals (TCP/IP, DNS, DHCP, VPN), Hardware lifecycle management, Scripting (PowerShell, Bash, Python)
Preferred skills
CompTIA A+/Network+/Security+, Microsoft 365 Endpoint Administrator, Jamf Certified Associate, ITIL framework, AI platform fundamentals
Technologies
Microsoft Intune, Jamf Pro, SCCM, Microsoft Entra ID, Okta, ServiceNow, Jira, Zoom Rooms, Microsoft Teams
Responsibilities
Resolve complex Tier II incidents and service requests, Provide high-touch support for senior leadership, Monitor and resolve ticketing queues within SLAs, Configure and facilitate audio/video conferencing solutions, Deploy and maintain endpoints using enterprise management tooling, Coordinate IT workspace setups and office reconfigurations
Seniority
Senior, hands-on IC