Senior Manager, Field Services
Core
Leading field service operations for Agility Robotics' bipedal robots (Digit) in warehouses, manufacturing facilities, and distribution centers, ensuring safe deployment, reliable operation, and fleet management.
Role type
Senior Manager, Field Services Engineering (hands-on IC with team leadership)
Builds
Deployment and ongoing support for Agility Robotics' bipedal robots (Digit) in real-world industrial environments
Domain
Robotics / Automation / Industrial Equipment
Deliverable
physical/clinical work
Required skills
Field service operations management, team leadership and development, mechatronics troubleshooting, system commissioning, preventive maintenance planning, root-cause analysis, operational metrics tracking, cross-functional collaboration, process standardization
Preferred skills
Robotics or automation industry experience, experience leading technical deployment teams, familiarity with system reliability improvement, experience developing service processes in growing organizations
Technologies
Mechatronics systems, robotic actuators, motor controllers, sensors, PCBAs, end effectors
Responsibilities
Lead, coach, and develop a team of Deployment Specialists; own field service operations from deployment through fleet management; troubleshoot complex mechatronics and software issues; establish and maintain standard operating procedures; monitor service performance and system reliability; partner with Engineering and Product to resolve technical escalations; manage preventative and predictive maintenance schedules.
Seniority
Senior, hands-on IC with team leadership
