CRM Project Manager
Core
Lead CRM platform implementations and managed services projects, managing budgets, timelines, and cross-functional teams to deliver solutions for global clients.
Role type
Senior CRM Project Manager (Salesforce Consulting)
Builds
CRM Platform Implementations and Managed Services solutions
Domain
Technology Consulting / Customer Relationship Management (CRM)
Required skills
Project management, stakeholder management, budget management, risk management, team leadership, gap analysis, SOW management, resource tracking, JIRA proficiency
Preferred skills
PMP certification, Certified Scrum Master (CSM), Salesforce Administrator certification, vendor management, advanced Jira workflows
Technologies
Salesforce, JIRA
Responsibilities
Lead client engagements and manage expectations; create and manage project plans and budgets; lead cross-functional teams; conduct gap analyses between requirements and SOWs; execute project lifecycle phases (Onboard, Discover, Design, Develop, Deliver); resolve client escalations; maintain PMO governance and tools.
Seniority
Senior, hands-on IC with leadership responsibilities