Technical Support Engineer II - Federal
Core
Provide technical guidance and resolve complex issues for Federal and adjacent customers using Tines Cloud and self-hosted deployments.
Role type
Senior Technical Support Engineer (Federal)
Builds
Secure workflow automation solutions for government clients
Domain
SaaS / Workflow Automation / Federal Government
Deliverable
client delivery
Required skills
SaaS support experience, FedRAMP/IL5/CMMC compliance knowledge, API troubleshooting (REST/GraphQL), IAM configuration (SAML/OAuth/SCIM), Container debugging (Docker/Kubernetes), SQL, Code literacy (Python/JS/Ruby), Escalation management
Preferred skills
Networking principles, Tines certification
Technologies
Tines, AWS Fargate, Docker, Kubernetes, Helm, Okta, Azure AD, Ping, Python, JavaScript, Ruby, SQL, REST, GraphQL, SAML, OAuth, OIDC, SCIM
Responsibilities
End-to-end ownership of technical inquiries across multiple channels, Troubleshooting complex customer issues and providing guidance for core applications and self-hosted infrastructure, Building, troubleshooting, documenting, and modifying workflows, Serving as the Voice of the Customer to translate challenges into actionable reports for Engineering, Building strong cross-functional relationships across Support, Engineering, and Customer Success, Participating in a 24x7 on-call rotation for urgent customer support issues
Seniority
Senior, hands-on IC
