Analyst, Tier 2
Core
Senior NOC Analyst providing advanced technical support, proactive monitoring, incident management, and infrastructure troubleshooting for MSPs and internal IT organizations.
Role type
Senior IC Network Operations Center Analyst
Builds
Operational stability and uptime for customer IT environments
Domain
IT Operations / Cybersecurity / Managed Services
Required skills
Windows Server administration, Networking fundamentals (TCP/IP, DNS, DHCP, routing, switching), Incident management, Root cause analysis, RMM platforms, SLA/SLO adherence, PowerShell scripting, Technical documentation
Preferred skills
MSP operations experience, ITIL frameworks, Knowledge base creation, Infrastructure automation, Mentoring junior engineers, Endpoint management, Security monitoring
Technologies
Windows Server, TCP/IP, DNS, DHCP, RMM platforms, PowerShell
Responsibilities
Monitor and resolve complex alerts and incidents across managed endpoints and infrastructure; Perform advanced root cause analysis using system logs and monitoring tools; Prioritize and escalate incidents based on customer impact; Mentor junior NOC engineers; Drive continuous improvement through automation and process optimization; Collaborate cross-functionally with Engineering and Product teams.
Seniority
Senior, hands-on IC