Senior Risk Program Manager - Fraud & Disputes Enablement

Any Office or RemoteFull-timeCA$154k2026-10-09 → 2026-11-10

Core

Lead Bank Charter Readiness programs from zero to one, manage operational quality reviews and goal tracking for Fraud & Disputes, and drive continuous improvement using data and AI.

Role type

Senior Program Manager (Risk, Compliance, Fraud & Disputes)

Builds

Bank Charter Readiness programs, Operational Quality Review cadences, Monthly CORs Reports, and Continuous Improvement initiatives

Domain

Fintech, Banking Regulation, Risk Operations

Required skills

Program management (zero to one), Banking charter readiness, Regulatory compliance (Reg E, card network rules), Operational quality governance, BPO/outsourcing oversight, Data analysis & dashboarding, AI/automation application

Preferred skills

Lean Six Sigma, ISO quality credentials, PMP/PgMP, Change management (Prosci/ADKAR), QC program design, Card network dispute rules, Risk UX experience

Technologies

None explicitly stated

Responsibilities

Translate regulatory expectations into sequenced work plans, Build programs from zero to one with scope and milestones, Coordinate responses to regulator and auditor inquiries, Own Operational Quality Reviews and Monthly CORs Reviews, Define and track ops health measures and OKRs, Analyze quality and compliance data to drive process improvements

Seniority

Senior, hands-on IC

About Mercury

Mercury is on a mission to defy those expectations. We're a financial technology company that helps startups spend less time banking* and more time building. We believe that the key to our success revolves around thoughtful design — and we hold the craft of that design to an exceptionally high standard. We're looking for a Staff Brand Designer who sets that bar: someone whose eye is so precise, and whose execution is so considered, that the work around them gets better just by virtue of their presence.