Sr. AWS Developer, Products
Core
Build the AI backbone of Pulse, an AI agent monitoring, insights & evaluation platform, and NeuraFlash Desktop for Amazon Connect.
Role type
Senior IC AWS Developer (GenAI/Contact Center)
Builds
LLM pipelines, agentic services, MCP surfaces, and serverless backend infrastructure for AI agent monitoring and evaluation.
Domain
Generative AI, Contact Center, AWS Cloud
Deliverable
production ML models
Required skills
Python, TypeScript/Node.js, Amazon Bedrock, AWS Serverless (Lambda, API Gateway, DynamoDB, S3, Kinesis), AWS CDK, Amazon Connect, LLM application engineering (RAG, guardrails, evals), REST APIs, Security (IAM, Cognito, encryption)
Preferred skills
MCP server development, AI agent observability, multi-tenant SaaS, Salesforce platform familiarity, AWS AI certifications
Technologies
Amazon Bedrock, Amazon Connect, Lex, CTR, Contact Lens, Lambda, API Gateway, DynamoDB, Aurora/RDS, S3, Kinesis, Step Functions, AWS CDK, Cognito, OIDC
Responsibilities
Build conversation ingestion, topic detection, LLM-based evaluations, PII redaction, and insights engines; Develop on Amazon Bedrock (Agents, Knowledge Bases, Guardrails); Design and build MCP servers and agentic interfaces; Engineer agent observability (session capture, evaluation harnesses); Build supporting serverless backend; Own product infrastructure as code (AWS CDK); Own the Amazon Connect integration layer; Drive security posture; Lead code reviews and mentor developers.
Seniority
Senior, hands-on IC
