Operations Specialist III, Aerospace & Defense (US)
Core
Resolve escalated logistics issues for time-critical shipments (organs, aircraft parts, semiconductors) by balancing cost, speed, and service quality.
Role type
Senior Operations Specialist (Logistics)
Builds
Time-critical freight forwarding operations
Domain
Logistics & Supply Chain
Required skills
Complex escalation resolution, Margin and cost tradeoff analysis, Regulatory and compliance knowledge, Team coaching, Sound judgment under pressure (via careerplan.io/jobs/6220777004-operations-specialist-iii-aerospace-defense-us-at-airspace)
Preferred skills
Sector-specific certifications, Zendesk/Twilio familiarity
Responsibilities
Independently resolve escalated logistics issues, Make real-time carrier and cost decisions, Flag SOP gaps and suggest process improvements, Coach less-tenured teammates, Maintain minimal service failures
Seniority
Senior, hands-on IC