Technical Support Engineer I
Core
Provide technical support and consultation for Tines' workflow automation platform, troubleshooting integrations, API issues, and security impediments for enterprise customers.
Role type
Technical Support Engineer I (SaaS)
Builds
Tines workflow automation platform connecting various apps and agents
Domain
SaaS workflow automation and API integrations
Deliverable
client delivery
Required skills
API integration troubleshooting, REST/GraphQL debugging, OAuth/JWT configuration, workflow building, technical documentation, autonomous problem-solving, customer empathy, asynchronous communication
Preferred skills
AI/LLM workflow experience, modern programming languages (Python/TypeScript/Ruby), SQL/GraphQL, cloud infrastructure familiarity (AWS/Azure/GKE)
Technologies
Slack, REST, GraphQL, OAuth, JWT, HTTP, SSL, Python, TypeScript, Ruby, SQL, AWS, Azure, GKE, Docker, Postgres, Redis
Responsibilities
Handle technical inquiries via chat, email, and in-app; troubleshoot API integrations and systems issues; build and modify workflows on remote sessions; document new tools and workflows; provide product feedback; write shift handover notes; make independent judgment calls on escalation during solo weekend shifts.
Seniority
Individual Contributor, Entry to Mid-level (2+ years experience)