Community Chat Ambassador
Core
Oversee and moderate interactions within the LATAM Community Chat for an online casino and sports betting platform, fostering a positive environment and ensuring compliance.
Role type
Community Chat Moderator
Builds
Engaged player community and brand loyalty
Domain
Online gaming / Sports betting
Deliverable
dashboards & analysis
Required skills
Conflict resolution, Community guidelines enforcement, Player engagement, Chat moderation, Trend analysis, Reward processing
Preferred skills
Empathy, Creativity, Adaptability, Multitasking
Technologies
Greenhouse, Checkr
Responsibilities
Monitor chat conversations to ensure community rules are respected and regulate offensive behavior. Remind members of community guidelines and ensure everyone follows them. Encourage players to actively and positively participate in discussions. Resolve conflicts between players impartially and constructively. Provide assistance to members who have questions or need support. Review and analyze chat activity to identify trends and problematic behavior. Report recurring issues or serious situations to administrators. Gather and share player feedback. Coordinate, prepare, and manage innovative promotions and events. Effectively promote marketing campaigns and platform features. Accurately and promptly process rewards granted through Community Chat activities.
Seniority
Individual Contributor