Research Operations Lead

Any Office or RemoteFull-timeCA$170k2026-10-14 → 2026-11-10

Core

Build and run a democratized customer research program enabling Product, Design, and Marketing to conduct high-quality, ethical research with autonomy.

Role type

Senior Research Operations Lead (builder & maker)

Builds

End-to-end customer research panel, research tool stack, and AI-enabled research workflows

Domain

Fintech / Customer Research Operations

Required skills

Research operations program building, customer panel management, research tool stack ownership, AI workflow integration, stakeholder coaching, privacy & ethics compliance

Preferred skills

Qualitative research, quantitative fluency, fintech domain knowledge

Technologies

Dovetail, Maze, Rally

Responsibilities

Define research processes and standards, own customer research panel end-to-end, run day-to-day research operations, consult on research best practices, manage research tool stack and vendors, build AI-enabled research workflows, pilot new customer engagement methods, manage and coach one direct report

Seniority

Senior, hands-on IC with people management

About Mercury

Mercury is on a mission to defy those expectations. We're a financial technology company that helps startups spend less time banking* and more time building. We believe that the key to our success revolves around thoughtful design — and we hold the craft of that design to an exceptionally high standard. We're looking for a Staff Brand Designer who sets that bar: someone whose eye is so precise, and whose execution is so considered, that the work around them gets better just by virtue of their presence.