Customer Success Engineer, Bioinformatics
Core
Support bioinformatics customers using the Watershed platform for large biological data analysis and digital drug discovery.
Role type
Customer Success Engineer (Bioinformatics)
Builds
Watershed biocomputing platform for scientists
Domain
Biotechnology / Bioinformatics / Digital Drug Discovery
Deliverable
client delivery
Required skills
Linux system troubleshooting, Bash scripting, Python or R programming, Docker usage, bioinformatics data analysis
Preferred skills
Bioinformatics consultancy experience, proficiency in Bash/Python/R, Masters in Bioinformatics
Technologies
Linux, Docker, Bash, Python, R
Responsibilities
Triage and resolve Level 1 to complex Linux/software/bioinformatics support requests; Analyze customer usage data to suggest upsell opportunities; Document solutions and workarounds for recurring issues; Write platform guides, FAQs, and case studies; Escalate key support insights to leadership.
