Operations Analyst
Core
Analyze capacity, skills, utilization, and pipeline to translate business demand into workforce and operational decisions for a global cloud services firm.
Role type
Senior Operations Analyst (Workforce Planning & Delivery Operations)
Builds
Workforce plans, capacity forecasts, staffing assignments, and operational intelligence dashboards.
Domain
Cloud Services / Professional Services / AI Infrastructure
Required skills
Workforce planning, capacity management, resource allocation, data analysis, process improvement, exception management, stakeholder partnership
Preferred skills
AWS cloud consulting, Power BI, GenAI/automation tools, advanced Excel/Google Sheets
Technologies
Certinia PSA, Salesforce, Power BI, AWS, Google Sheets, Microsoft Excel
Responsibilities
Analyze demand, capacity, skills, and utilization to identify risks and recommend actions; manage staffing and resource-allocation workflows; partner with Delivery, Sales, and Finance to drive data-driven staffing plans; proactively escalate capacity constraints and operational exceptions; develop workforce intelligence for leadership; implement process improvements for scalability; maintain operational governance and data integrity.
Seniority
Mid-Senior, hands-on IC
