Quality and Training Analyst
Core
Ensures consistent application of insurance policies and procedures across underwriting, audit, and customer service departments through quality audits, data analysis, and training development.
Role type
Quality and Training Analyst
Builds
Quality audit programs, training content, and governance documentation for commercial insurance operations
Domain
Commercial Insurance (Workers Compensation)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Quality audit execution, data analysis, training content development, process improvement, regulatory compliance knowledge, cross-departmental coordination, documentation management
Preferred skills
Project management tools (Jira), documentation platforms (Confluence), internal chat platforms (Slack/Teams), workers compensation expertise
Responsibilities
Conduct individual file audits to ensure rule adherence, analyze quality review data to identify trends, develop and facilitate training sessions, coordinate calibration sessions, update LOA framework documentation, guide team members on processes and regulatory requirements, participate in process improvement projects
Seniority
Mid-level, hands-on IC