DevOps Support Engineer (Argentina)
Core
First point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests for AI observability deployments.
Role type
DevOps Support Engineer (On-Prem)
Builds
Self-hosted Arize AI observability platforms on customer infrastructure
Domain
AI Observability / Cloud Infrastructure
Deliverable
client delivery
Required skills
Kubernetes troubleshooting, cloud provider familiarity (AWS/GCP/Azure), networking concepts, systematic diagnosis, runbook documentation
Preferred skills
Helm charts, enterprise customer support, DNS/TLS/proxies/firewalls expertise
Technologies
Kubernetes, AWS, GCP, Azure, Helm
Responsibilities
Serve as first point of contact for on-prem customer issues, Monitor customer's platform health using existing observability tools, Investigate and troubleshoot Kubernetes-based deployments, Work hands-on with self-hosted environments to diagnose configuration and performance issues, Document common issues and resolutions to build internal runbooks
Seniority
Mid-level, hands-on IC
