Supervisor, Fulfillment Operations - Day Shift, Pick/Pack
Core
Day-shift supervisor accountable for leading a pick and pack team to ensure accurate and timely order fulfillment at a commercial fulfillment center.
Role type
Fulfillment Operations Supervisor (Pick/Pack)
Builds
Physical order fulfillment (picking and packing) for a baby registry and parenting platform
Domain
E-commerce fulfillment / Logistics
Deliverable
product features
Required skills
Team leadership, WMS proficiency, metrics management, safety compliance, operational coaching, bottleneck resolution, SOP development
Preferred skills
AI adoption, scaling team operations
Technologies
Warehouse Management Systems (WMS)
Responsibilities
Assign labor and balance the floor to hit daily throughput targets, lead and coach pick/pack associates, own shift metrics (accuracy, units-per-hour, on-time shipping), enforce safety standards, identify and fix process bottlenecks, build and maintain SOPs, onboard new team members
Seniority
Mid-level Supervisor, hands-on floor leadership