APS4 - Participant Support Officer - Queensland
Core
Support participants and stakeholders with enquiries, conduct assessments, manage workflows and case allocations, and resolve moderately complex matters for Australians living with disabilities.
Role type
APS4 Participant Support Officer (Case Management & Operational Support)
Builds
Participant support services and case management workflows
Domain
Australian Federal Government / Disability Services
Deliverable
client delivery
Required skills
Case management, workflow management, stakeholder communication, policy and legislation compliance, research and reporting, Microsoft Office proficiency, NDIA business systems
Preferred skills
Problem-solving, customer-focused mindset, attention to detail, ability to manage competing priorities
Responsibilities
Support participants and stakeholders through enquiries and requests; Conduct assessments and review participant information; Manage workflows and case allocations; Make outbound calls to participants, providers and stakeholders; Resolve moderately complex matters in accordance with policy and legislation; Undertake research, reporting and administrative activities