Billing Specialist
Core
Process daily billings, resolve billing and accounts receivable issues, and reconcile account balances for cloud contact center software clients.
Role type
Billing Specialist
Builds
Accurate client invoices and resolved billing disputes
Domain
SaaS / Cloud Contact Center Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Billing operations, Accounts Receivable reconciliation, Complex contract review, MS Excel proficiency, Financial concepts understanding, Analytical problem-solving, NetSuite, Salesforce.com
Preferred skills
SaaS/Software/Technology Experience, Advanced Microsoft Excel, Error spotting and discrepancy detection
Responsibilities
Prepare and process daily billings to ensure client invoices are accurate and timely; Research and resolve billing, credit, and accounts receivable issues; Review and reconcile account balances in Accounts Receivable; Interface with internal customer service and support organizations on customer inquiries; Assess current billing operations and offer recommendations for improvement; Collaborate with team members in AP and AR to assist with ad-hoc projects.
Seniority
Mid-level, hands-on IC
