Customer Experience Specialist at Cottonwood Bayview Apartments
Core
Front-line staff member responsible for greeting residents and prospects, managing inquiries, preparing apartments for tours, and organizing community events to ensure a positive living experience.
Role type
Customer Experience Specialist (Residential Leasing)
Builds
Resident satisfaction and leasing pipeline for Cottonwood Bayview Apartments
Domain
Residential Real Estate / Property Management
Deliverable
product features
Required skills
Customer service, communication, phone etiquette, apartment tour preparation, community event planning, vendor relationship management, pricing knowledge
Preferred skills
Creativity, problem-solving, upbeat attitude, ability to work weekends and evenings
Responsibilities
Greet customers, prospects, and vendors at the office; respond to resident and prospect inquiries via phone, email, and text; answer calls and take detailed notes; ensure apartments are ready for daily tours and move-ins; walk buildings and amenities to maintain quality standards; assist in planning community events and social media marketing; organize the package room daily; maintain vendor relationships
Seniority
Entry-level to Individual Contributor
