Customer Success Manager (Jewelry Industry)
Core
Manage customer relationships and guide clients through the custom jewelry design and manufacturing process, serving as the primary point of contact for EverSpark's platform users.
Role type
Customer Success Manager (Jewelry Industry)
Builds
Custom jewelry products via a digital workflow platform
Domain
Jewelry manufacturing / Custom goods / SaaS platform
Deliverable
client delivery
Required skills
Customer relationship management, requirement gathering, order clarification, internal team coordination, timeline management, pricing support, workflow optimization, problem-solving, tech-savviness
Preferred skills
Jewelry industry knowledge, CAD coordination, custom manufacturing experience, SaaS/CRM platform experience
Technologies
CAD tools, CRM systems, AI-assisted design tools, workflow management software
Responsibilities
Manage inbound customer requests for custom jewelry pieces, review submissions and identify missing information, translate customer requests into actionable instructions for internal teams, coordinate with CAD designers and production teams, track order progress from design to delivery, follow up on pending approvals and stalled orders
Seniority
Mid-level, hands-on IC
