Principal, Back-Office AI Transformation
Core
Own hands-on delivery of Five9's internal back-office AI automation agenda, running diagnostics, delivering pilots, and building roadmaps for Finance, HR, Legal, and IT functions.
Role type
Principal, hands-on IC transformation lead (AI automation)
Builds
Internal AI automation pilots, diagnostic frameworks, and scalable back-office transformation roadmaps
Domain
SaaS / Cloud Contact Center / Internal Operations Transformation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
operations transformation, back-office function expertise (Finance/HR/Legal/IT), organizational diagnostics, automation delivery (RPA/AI), value measurement, cross-functional partnership, quantitative analysis, AI tool proficiency
Preferred skills
public company experience, SaaS/subscription business experience, MBA or advanced degree, experience partnering with internal tech teams
Technologies
RPA, workflow tooling, AI-native applications, semantic layers, context graphs
Responsibilities
Build opportunity inventory and assess readiness for AI/automation; deliver end-to-end bounded pilots in priority workflows; define ontologies and context graphs for functions; prioritize and sequence fundable portfolios; establish baselines and measure real business impact (cost, capacity, quality); partner with back-office leaders and Business Technology to enable internal capability
Seniority
Principal, hands-on IC with mentorship and team-building expectations
