Incident Operations Commander
Core
On-duty commander for critical incidents in a global FinTech brokerage infrastructure, directing cross-functional response to restore service and ensure organizational learning.
Role type
Senior IC Incident Operations Commander (SRE/Technical Operations)
Builds
Alpaca's institutional-grade API and brokerage infrastructure for stocks, ETFs, options, crypto, and fixed income.
Domain
FinTech, Brokerage Infrastructure, API-driven financial platforms
Deliverable
Production ML models | infrastructure
Required skills
Incident command, severity classification, escalation management, cross-functional coordination, follow-the-sun handoffs, post-incident analysis, automation of coordination, dashboard interpretation, stakeholder communication, regulated business operations knowledge
Preferred skills
ITIL or Major Incident Management training, experience with on-call platforms, authoring incident playbooks, game day/simulation command, problem management partnership, securities trading experience
Technologies
AI tools, agentic automation, on-call platforms, incident management systems
Responsibilities
Command incidents end-to-end from declaration to mitigation; classify and hold severity lines; engage the right responders and escalate appropriately; protect fixers from stakeholder interruptions; manage follow-the-sun handoffs; close the loop with timelines and actionable postmortems; automate routine coordination tasks.
Seniority
Senior, hands-on IC