Customer Service Associate
Core
Provide timely, accurate, and professional support to customers across email, text, chat, and call channels for a custom apparel startup's supply-chain and logistics operations.
Role type
Customer Service Associate
Builds
Customer support operations for a custom apparel startup
Domain
Apparel / E-commerce / Customer Support
Deliverable
client delivery
Required skills
Multi-channel communication, issue resolution, documentation, performance metrics tracking, cross-functional collaboration, process improvement
Preferred skills
Fast-paced environment adaptability, independent work, escalation management
Technologies
CRM, ticketing systems, spreadsheets
Responsibilities
Respond to customer inquiries via email, chat, text, and/or phone; Resolve customer issues accurately while adhering to company policies; Maintain detailed and accurate documentation in tickets and internal systems; Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time); Collaborate with cross-functional teams to support customer needs; Contribute to process improvements by identifying recurring issues or inefficiencies
Seniority
Mid-level, hands-on IC
