Senior Director, Enterprise AI
Core
Lead the Enterprise AI Program to identify, build, and scale AI-driven capabilities across the company, translating emerging AI into measurable value for customers and internal teams.
Role type
Senior Director, Enterprise AI & Innovation (Strategy & Program Leadership)
Builds
Enterprise AI capabilities, Claude & Gemini Enterprise plugin framework, governance frameworks, and organizational AI literacy.
Domain
Contact Center Software / Cloud CX / Enterprise AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise AI strategy, Generative AI, AI governance & risk, Cross-functional leadership, Business case development, Vendor management, Team building
Preferred skills
Contact center or SaaS industry experience, MBA or advanced technical degree
Technologies
Claude, Gemini, Enterprise plugin frameworks
Responsibilities
Define enterprise-wide AI strategy and roadmap; Own technical roadmap for AI plugin frameworks; Establish enterprise-wide AI governance and compliance frameworks; Build business cases for AI investments; Manage external AI vendor relationships; Champion AI literacy and adoption company-wide; Hire and mentor AI engineering teams.
Seniority
Senior Director, hands-on IC with people management
