Senior Technical Onboarding & Engagement Manager
Core
Lead strategic customer onboarding programs from pre-sales handoff through production launch, partnering with technical and business leaders to deliver search and AI implementation outcomes.
Role type
Senior Technical Onboarding & Engagement Manager
Builds
Customer adoption of Algolia's Search and Product Discovery platform
Domain
Search technology, AI, SaaS, API integrations
Deliverable
client delivery
Required skills
Technical project leadership, cross-functional stakeholder management, risk mitigation, delivery governance, technical trade-off analysis, mentoring, process improvement
Preferred skills
PMP/SAFe/Scrum certification, CS/Engineering degree, enterprise SaaS experience, AI/search implementation experience, GSI/partner management experience, project management tool proficiency
Technologies
Algolia architecture, AI Search, APIs, integrations, Jira, Salesforce, Gainsight, Smartsheet, Asana, Google Workspace
Responsibilities
Partner with Account Executives and Solution Engineers on pre-to-post sales handoff; Define AI Search requirements and detailed project plans; Own portfolio of onboarding programs establishing delivery strategy and milestones; Translate customer requirements into actionable implementation plans; Operate independently in ambiguous environments balancing competing priorities; Build trusted partnerships with customer leadership; Anticipate and mitigate delivery risks; Lead post-launch transitions; Improve onboarding methodologies and mentor peers
Seniority
Senior, hands-on IC with strategic scope
