Field Service Team Lead (Installations) – Sheffield, UK (Fixed-Term, Minimum 30 Hours/Week)
Core
Lead and coordinate a team of Field Service Technicians to install camera hardware and operating systems for brick-and-mortar retail stores.
Role type
Senior Field Service Team Lead (Installations)
Builds
Shelf-mounted camera systems and retail operating software
Domain
Retail technology / Computer vision / Hardware installation
Deliverable
physical/clinical work
Required skills
Team leadership, hardware installation, power tool operation, site safety compliance, troubleshooting, time management, customer liaison, physical stamina
Preferred skills
Prior experience leading field service teams, experience in construction or related installation fields
Technologies
Power tools, installation equipment, company-provided field tools
Responsibilities
Lead and coordinate a team of Field Service Technicians on site, allocating tasks and ensuring installations run to plan and schedule. Installation of camera hardware: mount, connect and configure in accordance with company standards, and oversee the team doing the same. Conduct pre-installation site checks and briefings to identify and address potential issues before the installation begins. Act as the primary point of contact for the customer on site, escalating and resolving issues promptly to ensure SLAs are met. Review and sign off on completed installations to ensure they meet company quality standards before handover. Maintain accurate records of installation activities across the team, including work performed, parts used, and time spent. Operate power tools safely and efficiently, and ensure the team does the same, to complete installations. Enforce safety protocols and guidelines to minimize risks during installation visits. Train, mentor, and support new and existing team members to develop their installation skills and knowledge. Meet or exceed team speed and quality Key Performance Indicators (KPIs) consistently.