Vice President of VIP
Core
Leading PENN Interactive's VIP and Player Development business to drive high-value player relationships, revenue growth, and retention across US and Canada.
Role type
Senior VP of VIP Interactive (Strategy & Leadership)
Builds
Online gaming and sports betting platforms (theScore Bet, PENN Interactive)
Domain
Online Gaming / iGaming / Sports Betting
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
VIP strategy, customer relationship management, team leadership, revenue growth, compliance, KPI management, strategic planning, data analysis
Preferred skills
Host effectiveness, succession planning, talent development, mentorship, performance management
Technologies
CRM, Analytics, Compliance systems
Responsibilities
Develop and execute strategic vision for VIP growth and revenue; Lead, coach, and develop a team of Regional Directors, Managers, and Hosts; Drive VIP customer lifecycle strategies; Establish and monitor KPIs; Maintain relationships with highest-value customers; Ensure regulatory compliance across jurisdictions
Seniority
Executive, strategic leadership & mentorship