Guest Communications Coordinator
Core
Execute mass guest outreach via email, SMS, and app push notifications for boutique destination events, artist tours, and VIP programs.
Role type
Guest Communications Coordinator (Marketing Operations)
Builds
Email, SMS, and app push campaigns for live events and hospitality experiences
Domain
Live events, music tours, and VIP hospitality
Deliverable
product features
Required skills
Email/SMS campaign management, copywriting, proofreading, audience segmentation, marketing automation platform familiarity, after-hours responsiveness, data tracking
Preferred skills
Tour management experience, live event ticketing platform knowledge, advanced Klaviyo segmentation
Technologies
Klaviyo, Mailchimp, Asana
Responsibilities
Build, test, schedule, and send email/SMS/app push campaigns; Write and proofread on-brand guest communications; Monitor deliverability and compliance; Act as primary after-hours contact for day-of-show updates; Field outreach requests from operations and ticketing teams; Track campaign performance metrics
Seniority
Junior, hands-on IC
