Merchant Onboarding Specialist
Core
Own end-to-end activation for a portfolio of merchants, including complex accounts with higher revenue, multiple stores, or non-standard integrations, ensuring full configuration before go-live.
Role type
Senior Merchant Onboarding Specialist
Builds
Merchant onboarding workflows and activation for fintech/e-commerce partners
Domain
Fintech / Payments / E-commerce
Required skills
Merchant onboarding, account management, stakeholder management, CRM automation, process improvement, technical integration troubleshooting, data analysis, coaching, cross-functional collaboration
Preferred skills
Business development, sales, cold calling, e-commerce domain knowledge
Technologies
Shopify, Magento, WooCommerce, custom API integrations, CRMs
Responsibilities
Own end-to-end activation for complex merchant accounts; Act as escalation point for stalled high-priority cases; Analyze pipeline trends to identify root causes; Lead investigation of technical and backend integration issues; Monitor post-activation performance and re-engage at-risk merchants; Ensure brand alignment on merchant websites; Own and improve CRM processes and data integrity; Lead cross-functional improvement initiatives; Support Merchant Onboarding Executives with guidance and knowledge sharing.
Seniority
Mid-Senior, hands-on IC
