Technical Account Manager
Core
Primary technical point of contact for enterprise SaaS customers, ensuring technical fit, seamless execution, and operational success of post-purchase automation platforms.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Post-purchase automation platform for ecommerce merchants (shipping, tracking, AI delivery, returns)
Domain
Ecommerce / SaaS / Post-purchase automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IT consulting experience, database management, application/system development, solution designing, DevOps consulting, ERP expertise, REST API expertise
Preferred skills
Media technologies, big data and analytics
Technologies
Shopify, TikTok Shop, REST APIs, Databases
Responsibilities
Lead end-to-end technical setup and configuration for enterprise customers; Provide ongoing technical support to ensure smooth operations; Manage and execute migration processes for enterprise accounts; Act as primary technical contact for escalated issues and complex scenarios; Handle technical queries including API-related requests; Partner with Customer Success teams to align on customer needs; Communicate platform updates to enterprise clients
Seniority
Senior, hands-on IC