Client Services Administrator / Scheduling Assistant
Core
Coordinate client services and support worker rosters for in-home aged care and disability support, ensuring efficient scheduling and managing client enquiries.
Role type
Client Services Administrator / Scheduling Assistant
Builds
Efficient support worker rosters and timely client service delivery
Domain
Aged care and disability support services
Required skills
roster coordination, shift management, client communication, scheduling software proficiency, problem-solving, time management, confidentiality compliance
Preferred skills
previous aged care or disability industry experience, reliable vehicle access, driver's licence
Responsibilities
Coordinate and maintain client schedules and support worker rosters, fill vacant shifts and arrange replacements, manage client cancellations and urgent requests, respond to client calls and enquiries, communicate roster changes to clients and workers, maintain accurate scheduling records and documentation, escalate unresolved roster gaps or client concerns
Seniority
Entry to Mid-level, operational support role