Sales & Service Lead - Brickell City Centre
Core
Lead sales and service operations on the retail floor to elevate guest experience, drive engagement targets, and manage store-level business functions.
Role type
Senior retail operations lead (sales & service)
Builds
Retail store operations, guest engagement programs, and team performance
Domain
Retail / Wellness / Yoga apparel
Deliverable
product features
Required skills
Sales floor leadership, guest relationship management, data analysis for strategy, workforce planning, budget and inventory management, talent recruitment and development, cross-functional collaboration
Preferred skills
Client-centric mindset, feedback receptivity, self-motivation, business acumen
Technologies
Company performance tools, reporting systems
Responsibilities
Lead an exceptional guest experience through technical product education and coaching; build daily client relationships; analyze reports to strategize and implement action plans; ensure effective sales floor coverage and leading selling initiatives; partner with Operations & Visual Manager to manage budgets, expenses, inventory, and facilities; oversee Sales & Service Associates and Cashiers including recruitment and development; collaborate with Community & Studio leads for cross-functional training.
Seniority
Senior, hands-on IC with people management