Technical Service Engineer
Core
Provide remote technical support and on-site troubleshooting for residential solar, battery, and EV charging installations, serving as a subject-matter expert for field teams.
Role type
Senior Technical Service Engineer (Solar/EV/Battery Systems)
Builds
Residential clean energy systems (solar, battery storage, EVSE)
Domain
Renewable energy / Clean energy infrastructure
Deliverable
client delivery
Required skills
Solar PV system design and installation, Battery energy storage system (ESS) installation, EV charging station (EVSE) installation, Electrical troubleshooting, Root-cause analysis, Single-line drawing interpretation, NEC code knowledge, Telemetry analysis
Preferred skills
Electrical Journeyman certification, Interconnection process knowledge, AHJ process familiarity
Technologies
Lunar System Alerting dashboard, Microsoft Office/G-Suite
Responsibilities
Provide remote support (phone, chat, email) to partners and field engineers, Perform root-cause analysis remotely and on-site, Assess and approve field RMAs, Monitor fleet alerts to identify site issues, Analyze telemetry to flag installer errors and recommend improvements
Seniority
Senior, hands-on IC
