Customer Support Specialist
Core
Provide fast, high-quality customer support via live chat, email, and Zoom calls for businesses using Connecteam's deskless team management platform.
Role type
Customer Support Specialist (high-volume, live chat focus)
Builds
Connecteam (operational management app for deskless teams)
Domain
SaaS / Customer Support / Deskless workforce management
Deliverable
client delivery
Required skills
problem-solving, systematic investigation, product mastery, high-volume communication management, data analysis, documentation improvement, cross-functional collaboration
Preferred skills
previous support or technical experience, curiosity about technology/AI, structured logical thinking
Technologies
live chat, email, Zoom, data tools, AI tools
Responsibilities
Solve real customer problems and guide users on product usage; Investigate issues systematically and take ownership until resolution; Identify recurring friction and product gaps; Work with Product/R&D to translate technical findings; Improve team documentation and training materials; Use data and tools to optimize support processes.
Seniority
Individual Contributor (growth path to domain ownership)
