Sr. Operations Manager, DC
Core
Leading day-to-day operations within a high-volume, fast-paced fulfillment center to ensure safe, efficient, and customer-focused execution across inbound, outbound, and returns operations.
Role type
Senior Operations Manager (Fulfillment Center)
Builds
Fulfillment operations for e-commerce and high-volume distribution
Domain
Logistics / Supply Chain / E-commerce
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> physical/clinical work (Note: This is a physical operations role, but the deliverable category in the prompt options is limited. Based on the instruction 'physical/clinical work', this fits best as it involves physical fulfillment operations, though 'product features' or 'dashboards' are also outputs. However, the role is fundamentally about physical operations. Let's stick to the prompt's specific options. The prompt options are: production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work. This role is about physical fulfillment. I will map it to 'physical/clinical work' as it is the only one involving physical operations, or perhaps 'product features' if considering the shipped goods. Actually, looking at the list, none fit perfectly except 'physical/clinical work' as a catch-all for physical labor or 'infrastructure'. Let's re-read the prompt options. 'physical/clinical work' is the only one that acknowledges the physical nature of a DC. I will use that.)
Required skills
Operations leadership, team management, safety compliance, peak season planning, labor management, KPI ownership, root-cause analysis, Lean/Six Sigma/Kaizen, WMS/OMS proficiency, budget management
Preferred skills
Bachelor's degree in supply chain/operations/business/engineering, experience in e-commerce fulfillment, experience leading large multi-shift teams
Technologies
WMS, OMS, labor management systems, fulfillment technologies
Responsibilities
Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns; Lead and develop Operations Managers, Area Managers, Supervisors, and frontline leaders; Execute peak-season and promotional event plans including staffing and training; Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time; Manage departmental labor and operating costs within budget; Partner with IT and engineering teams to resolve system issues and improve throughput
Seniority
Senior, hands-on IC with people leadership