Customer Experience Product Manager
Core
Define, shape, and build new software and experiences that directly engage with 1 million+ pet owners annually to deepen relationships and support them during meaningful moments.
Role type
Customer Experience Product Manager (B2C)
Builds
New customer-facing software products, experiences, and go-to-market strategies for pet owners
Domain
Veterinary emergency care / Pet health technology
Deliverable
product features
Required skills
Product strategy and roadmap building, Customer discovery and user research, Data-driven decision making, B2C product launch and GTM strategy, Cross-functional stakeholder management, Clinical workflow understanding
Preferred skills
Experience with clinical products (veterinary or human healthcare), Practical fluency with AI/LLM/RAG applications
Technologies
LLMs, RAG
Responsibilities
Drive discovery through customer interviews and usage data, Partner with clinical staff to ensure initiatives don't interfere with hospital operations, Build business cases and quarterly roadmaps, Collaborate with marketing and creative teams on brand alignment, Define go-to-market strategies and KPIs, Write product specs and user stories
Seniority
Mid-Senior, hands-on IC