Senior Program Manager, Customer Delivery
Core
Build and lead IonQ's Delivery Excellence function to align complex delivery motions for on-premise quantum computing installs, ensuring customers receive systems on time and are delighted with the experience.
Role type
Senior Technical Program Manager (Delivery Operations)
Builds
Operating models, reporting cadences, and a scalable team of program managers for large-scale quantum hardware deployments.
Domain
Quantum Computing / Deep-Tech Hardware / Enterprise IT Services
Required skills
Technical program management, cross-functional leadership, risk management, stakeholder communication, team building, contract obligation tracking, operational modeling
Preferred skills
Physical hardware delivery, scaling delivery functions from scratch, Quantum Computing, Private Cloud Deployment, Government contracting
Technologies
Quantum Computing platforms, High Performance Computing tools
Responsibilities
Clarify delivery commitments and reporting obligations from contracts; Build operating models and reporting artifacts for predictable delivery; Align cross-functional teams to de-risk projects and surface tradeoffs; Coordinate sub-programs for on-time delivery and bring-up; Hire and lead a team of program managers to scale the function.
Seniority
Senior, hands-on IC with team leadership
