Customer Success Engineer
Core
Associate Customer Success Engineer supporting small-to-mid-size cloud security customers with platform troubleshooting, onboarding, and technical enablement.
Role type
Associate Customer Success Engineer (IC)
Builds
Cloud security platform adoption and operational stability for enterprise customers
Domain
Cloud Security (CNAPP), SaaS
Deliverable
client delivery
Required skills
Cloud platform familiarity (AWS/Azure/GCP), log analysis, API navigation, basic scripting (Python/Bash), technical communication, account management, documentation
Preferred skills
Kubernetes fundamentals, Infrastructure as Code (Terraform), cloud certifications, security concepts
Technologies
AWS, Azure, GCP, Python, Bash, Terraform, Kubernetes
Responsibilities
Troubleshoot platform configuration and integration issues, assist with customer onboarding and initial setup, prepare technical materials for business reviews, document recurring issues and build runbooks, escalate product gaps to engineering, shadow and co-lead technical workshops
Seniority
Associate, entry-level IC with mentorship
