Customer Success Strategy & Operations Analytics
Core
Build reporting infrastructure, predictive models, and health analytics to drive customer retention and growth strategies.
Role type
Senior IC data analyst (customer success strategy)
Builds
Scalable dashboards, renewal risk frameworks, and customer health score models
Domain
EdTech / Customer Success Analytics
Deliverable
dashboards & analysis
Required skills
SQL, Excel, data modeling, Tableau/Power BI, Salesforce CRM reporting, QA validation, longitudinal data tracking
Preferred skills
Predictive analytics, health scoring, retention risk modeling, Planhat/Gainsight, time-series analysis
Technologies
Salesforce, Tableau, Power BI, Planhat, Gainsight
Responsibilities
Design and maintain scalable dashboards and a CS metric dictionary; Build and manage renewal risk reporting frameworks; Develop and refine customer health score models; Analyze implementation and adoption data to inform strategy; Identify leading indicators of churn risk; Own executive-level reporting for key segments; Partner with RevOps and Finance to align reporting definitions.
Seniority
Mid-Senior, hands-on IC
