Client Onboarding Manager
Core
Guide new partnership customers through Connecteam implementation from handoff to successful payroll launch, ensuring accurate employee data and time tracking configuration.
Role type
Senior IC implementation manager (payroll-first SaaS)
Builds
Payroll-ready workforce management configurations for deskless teams
Domain
SaaS / Workforce Management / Payroll
Required skills
Project management, customer training, system configuration, stakeholder coordination, issue troubleshooting, solution design
Preferred skills
Payroll implementation, HRIS platforms, PEO environments, multi-location organization support, partner-led sales environments
Technologies
Connecteam platform, payroll systems, HRIS integrations
Responsibilities
Manage customer onboarding from handoff to go-live and initial payroll stabilization; Build implementation plans around first clock-in and payroll deadlines; Configure account settings and integrations; Train clients and managers on platform workflows; Coordinate across internal teams and external partners; Troubleshoot issues and escalate payroll-impacting risks.
Seniority
Mid-level, hands-on IC
