Customer Success Engineer
Core
Technical quarterback for Orca's largest and most complex customers, partnering with executives and security teams to drive platform adoption, expand use cases, and shape cloud security strategies.
Role type
Senior Customer Success Engineer (Strategic Accounts)
Builds
Cloud security platform adoption and operational excellence for enterprise clients
Domain
Cloud Security / CNAPP
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise cloud environments (AWS, Azure, GCP), Kubernetes, containers, CI/CD pipelines, cloud security architecture, scripting, automation, API integrations
Preferred skills
IaC (Terraform), Kubernetes certifications (CKA/CKAD/CKS)
Technologies
AWS, Azure, GCP, Kubernetes, Terraform
Responsibilities
Lead customer visits, executive briefings, and technical workshops; Drive deployment and expansion through architecture reviews; Collaborate with stakeholders to align security goals and risk reduction strategies; Partner with CSMs to design success plans tied to business outcomes; Identify and remove technical blockers; Present platform value in executive-level business reviews; Provide insights to influence product roadmap
Seniority
Senior, hands-on IC