IT Support Technician
Core
On-site IT support and infrastructure maintenance for a warehouse fulfillment center and office facility.
Role type
Level 1/2 IT Support Technician
Builds
Maintains IT systems, devices, and network infrastructure for end users and warehouse operations.
Domain
Logistics/Warehousing IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS and PC hardware troubleshooting, Microsoft 365 administration, basic networking (TCP/IP, DHCP, DNS, switching, wireless), ticketing system management, asset inventory management, vendor coordination, structured cabling basics, mobile device support (Android/iOS), RF scanner and barcode scanner support
Preferred skills
Warehouse/logistics environment experience, structured cabling infrastructure knowledge, collaboration tools (Slack, Microsoft Teams)
Responsibilities
Diagnose and resolve hardware, software, and network issues; install and maintain IT systems including PCs, printers, and network equipment; support warehouse technologies like RF scanners and tablets; perform basic network support including switch patching and cabling validation; manage Microsoft 365 and Azure AD accounts; conduct IT onboarding for new hires; coordinate with third-party vendors for repairs; maintain asset inventory and lifecycle management; document technical procedures; monitor and manage the ticketing system; safely lift and move moderately heavy equipment.
Seniority
Mid-level, hands-on IC