Manager, Enterprise Support (Singapore)
Core
Lead a team of Enterprise and Technical Support staff to deliver exceptional customer experiences, manage complex account transitions, and drive product improvements through data insights.
Role type
Senior Manager, Enterprise Support
Builds
Premium customer experiences for enterprise clients, scalable support operations, and product/journey improvements
Domain
SaaS / Design Collaboration Tools
Deliverable
client delivery
Required skills
People leadership, team coaching, KPI management, cross-functional partnership, operational improvement, complex account management, data-driven decision making, enterprise environment support
Preferred skills
Figma product knowledge, debugging and technical quality, web technologies (JavaScript/TypeScript, HTML, CSS)
Responsibilities
Lead and develop the Enterprise & Technical Support team; Manage, coach, and empower the team to meet KPIs; Partner with Support Operations to implement operational improvements; Collaborate with Sales leadership to unblock high-value customers and guide major account transitions; Work with Product and Engineering to surface insights for product improvements; Support high-complexity Enterprise escalations
Seniority
Manager, hands-on leadership
