Senior Delivery Manager
Core
Manage and optimize the end-to-end process of software delivery and release management, ensuring seamless integration, rapid deployment, and unwavering quality for cloud contact center software.
Role type
Senior Delivery Manager (Release Management)
Builds
Cloud contact center software products and features
Domain
SaaS / Cloud Contact Center
Deliverable
production ML models | product features
Required skills
Release lifecycle management, CI/CD expertise, Agile/Scrum methodology, Cross-functional team leadership, Risk mitigation, Stakeholder communication, Process improvement, KPI tracking, Change management, Tool optimization
Preferred skills
Metrics-driven improvement, Customer focus, Results orientation
Technologies
Jira, GitLab, Launch Darkly
Responsibilities
Define and implement release schedules; Manage the release pipeline and coordinate development, QA, operations, and support teams; Oversee the full release lifecycle from planning to post-release support; Prioritize content for releases based on business objectives; Identify risks and develop mitigation strategies; Serve as the main point of contact for all stakeholders; Analyze release effectiveness and drive process automation; Manage version control and configuration management processes.
Seniority
Senior, hands-on IC
