Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery
Core
Own the product roadmap for capabilities enabling largest enterprise customers to deploy, configure, and operate Five9's Intelligent CX Platform at scale, covering multi-tenant governance, release orchestration, and compliance controls.
Role type
Senior Technical Product Manager (Platform/Infrastructure)
Builds
Core CCaaS Application Scale and Enterprise Delivery capabilities for enterprise contact center deployments
Domain
Cloud Contact Center (CCaaS) / Enterprise SaaS
Deliverable
production ML models | product features
Required skills
Platform product management, multi-tenant architecture, enterprise onboarding automation, configuration governance, observability strategy, technical PRD writing, metric instrumentation, RICE/MoSCoW prioritization
Preferred skills
Contact center domain knowledge, unified communications, operator/implementer partner experience
Technologies
Cloud-native platforms, multi-tenant federated architecture, distributed tracing, structured logging, API design
Responsibilities
Own and evolve the roadmap for Core CCaaS Application Scale and Enterprise Delivery; Lead discovery and requirements definition for configuration-at-scale features; Partner with solution architects to review technical designs for multi-tenant platform changes; Own the observability and operational health product surface; Write clear, technically precise PRDs, API design briefs, and acceptance criteria; Drive product goals, KPI ownership, and metric instrumentation; Apply rigorous prioritization frameworks to maintain a defensible backlog; Synthesize voice-of-customer intelligence across the enterprise portfolio
Seniority
Senior, hands-on IC
