Program Officer/Triage
Core
Provide intake, triage, and referral management support to connect people with appropriate mental health services in rural and regional communities.
Role type
Mental health intake and triage program officer
Builds
Referral pathways and client access to mental health programs
Domain
Mental health services in rural and regional Australia
Deliverable
client delivery
Required skills
intake and triage, risk assessment, safety planning, eligibility assessment, stakeholder communication, documentation, stepped care understanding
Preferred skills
cultural awareness, independent work, multidisciplinary team collaboration
Responsibilities
Review and process referrals, assess eligibility and clinical risk, complete telephone-based assessments, maintain accurate client records, escalate high-risk matters, support effective communication with internal and external stakeholders
