Head of Digital Workspace
Core
Define and deliver the organization's digital workplace strategy, ensuring high-quality technical operational support for Windows, mobile endpoints, collaboration platforms, email, and telephony.
Role type
Executive Director, Digital Workspace
Builds
End User Computing platforms, collaboration tools, and enterprise service resilience
Domain
Financial Services / Enterprise IT Infrastructure
Required skills
Digital workspace strategy, End User Computing (EUC) management, vendor management, disaster recovery planning, team leadership, stakeholder management, asset lifecycle management, operational risk management
Preferred skills
IT certifications (Citrix, Microsoft, VMware), regulated financial services experience, global support function management
Technologies
Microsoft365, Teams, Windows, mobile endpoints, collaboration platforms, email, telephony
Responsibilities
Define multi-year digital workspace strategy aligned with corporate goals; manage service resilience including backup and disaster recovery; lead and develop a team of managers and engineers; manage vendor relationships and service contracts; ensure production service SLAs and KPIs are met.
Seniority
Executive Director, Senior Leadership