Senior Operations Expert - Trust & Safety
Core
Leading complex abuse investigations, vendor guidance, and AI-driven tooling training to reduce harm at scale on a global design platform.
Role type
Senior IC Trust & Safety Operations Expert
Builds
AI-driven detection capabilities, trust models, and safety policies
Domain
Internet safety / Trust & Safety / AI
Deliverable
production ML models
Required skills
Abuse case investigation, vendor management, red-teaming, data labelling, incident response, cross-functional collaboration
Preferred skills
AI readiness curiosity, emotional resilience, on-call flexibility
Technologies
Case investigation tooling (e.g., Castle)
Responsibilities
Lead triage and investigation of escalated abuse cases; act as point of contact for Tier 1 vendor support; participate in red-teaming exercises and classifier evaluation; lead incident response and post-mortems; document patterns to inform policy and ML strategy; represent STOps in cross-functional efforts
Seniority
Senior, hands-on IC
